Product Purchase - Return Policy

Southeastern School of Health Sciences (SSHS) offers a 30 Day Money Back refund policy, according to these terms and conditions.

If SSHS makes an error with your order, or if you receive defective or damaged merchandise, please call us at 1-407-920-1275 immediately. Your satisfaction is our priority!

If you ordered the incorrect item or need to return an item for other reasons, our 30-day return policy is as follows:

1. You may be eligible to receive a refund or credit on items purchased within 30 days of delivery; see exclusions below. The items must be in their original packaging. Before we can accept your eligible return items, you must contact us via email at to receive a Returned Merchandise Authorization (RMA) number. Print your authorization and place it in your shipping box with the product. Returned items are not accepted without an RMA. Returned items are not accepted beyond 30 days.

2. Textbooks and American Heart Association materials are not eligible for refund and are not eligible for return. Do not request an RMA or return books, software, videos, CDs, or DVDs.

3. Items not eligible for refund or return: opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, used manikins, books, software, videos, CDs, and DVDs. If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund.

4. Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. Items lost during the return shipping process are the responsibility of the sender. SHIP returned items to: Southeastern School of Health Sciences, ATTN: Return Department, 243 Office Plaza Drive, Tallahassee, FL 32301

5. Items not purchased from SSHS may not be returned to SSHS